At Amelia Treks, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return process.
Return Time Frame
You may request a return or refund within 14 days of receiving your order. Please ensure the items are unused, in their original packaging, and in the same condition as when you received them.
How to Request a Return or Refund
To initiate a return or refund, please contact our support team at [email protected] with your order number and the reason for the return. Our team will guide you through the process.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days. Refunds will be issued in the same form as your original payment method.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please request a return and place a new order for the desired product.
Shipping for Returns
Customers are responsible for the shipping costs of returning items. We recommend using a trackable shipping method to ensure your return reaches us safely.
Contact Us
For any questions or assistance regarding refunds or returns, please contact us at [email protected].